live chat really help or not??

January 25, 2013

i was wondering is that live chat really help you get more clients or is that just something live chat providers say to get you to buy from them?

In my experience, live chat support doesnt help a lot, if any. But, having a live sales chat available sometimes, does help. If you do decide to offer a live sales chat, I suggest using one that has the ability to not show the chat icon when you are not online.

i think live chat definitely help. As sometimes when your clients need help urgently, at least support is there to help and it will help you to maintain your customers.

If you have the time and the work force then chats are highly preferred by clients browsing your site. They are far more likely to click the “live chat” link than to go through the effort of opening a sales request and checking their email for responses.

I have been a reseller for a long time and honestly i can say that almost 40% of my customers I got because of live chat.

Live chat doesn’t help a lot.

Hosts that i have used have had live chat and i have personally loved it. My problems were fixed in 5-10 mins

Tickets and Chat are both essential for web hosts in specific because of the nature of clients. Live chat can help both in increasing sales and customer retention if done 24/7 and by trained staff.

Yes, it really can help you to get more business. Your clients can directly to ask questions before signup your package, but you have to make sure your live chat is always online, otherwise that’s useless.

Live chat works very well for us, our clients like to receive an immediate response to their inquiries.

live chat really help or not??

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